Appointments

Configure Appointment Details

Cancelling or changing an appointment

If you are unable to keep your appointment, please inform our receptionist as soon as possible. By cancelling your appointment, you make it available for another patient.

To cancel your appointment:

  • use your NHS Wales App
  • phone us on 01970 613 500 option 1, Monday to Friday from 8am to 6:30pm
  • reply CANCEL to your appointment reminder text message (within 48 hours of receiving the text)

Do you need your GP surgery?

Your GP surgery might not be the best place for you to get help.

Information about local services you can self refer to can be found here.

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

Call 111 option 2 for mental health support. 

Always call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

A Home Visit is provided when a patient who is house bound and unable to attend the surgery, or a resident in a care/nursing home are too unwell too attend the surgery.

If you require a home visit please ring before 11.00am and ensure you give the receptionist the reason for the request and make sure we have the correct address and contact details.  A doctor may need to ring you back for more information.

Please be aware if we are informed of the Home Visit after 11:00am, it may not be possible to carry out the visit same day.

You are not able to request a specific doctor for a home visit as they are shared according to the workload that day.

Please note that Home Visits are very time consuming and in view of the large geographical area the practice covers, a doctor could see up to 6 patients in surgery in the time it takes to complete one home visit. 

Clinics we offer

View what clinics we offer.

Page last reviewed: 29 January 2026
Page created: 01 August 2025