Welcome to Ystwyth Medical Group
Here is a short introduction to the practice with some introductions to staff members
CHANGING YOUR PHARMACY
If you are changing Pharmacies please let us know so that we can update your Pharmacy Preference on our system.
When ordering your first prescription to go to your new chosen pharmacy please ensure to provide us with a written request of what medication is required - this can be in the form of a hand written request with your patient details together with a list of the medication you require or you can send us a printed copy of your medication from your Pharmacy. Failure to do this will result in your prescription not being processed.
From Monday 14th September 2020 face coverings are now a legal requirement and must be worn in shops and other indoor public places - Please click on the following link for further information - https://gov.wales/face-coverings-guidance-public#section-47414.
Please ensure that you wear a face covering if attending an appointment at the Practice and attend alone where possible. If you are unable to wear a face covering for medical reasons, please inform the practice when making your booking.
Please ensure to adhere to our social distancing and one way system within the Practice.
If you, anyone you are living with or anybody in your bubble has symptoms of coronavirus, has tested positive for coronavirus, is currently self-isolating or has been asked to self-isolate by NHS Track and Trace please inform the Practice of this when making your booking - DO NOT attend the Practice.
If you have symptoms of coronavirus please use the symptom checker https://111.wales.nhs.uk/SelfAssessments/symptomcheckers/COVID19.aspx.
COVID 19 VACCINATION ARRANGEMENT 2021
We are extremely happy to announce that we will this week, 11th January 2021, commencing the delivery of our COVID 19 vaccination programme to care home residents and patients aged 80 years of age and over at the 31st March 2021.
Please do not contact the practice asking for an appointment.
DO NOT ATTEND if you have any covid-like symptoms, including a temperature, cough and/or altered taste or smell
- ARRIVAL Please arrive no earlier than your appointment time - appointment times are staggered in order to ensure safe flow through the building and allow time for cleaning, infection control, PPE changes, etc.
- WHEN YOU ARRIVE please come to the main entrance of the practice.
- COME ALONE unless you are a cared-for patient or a carer attending with the patient
- USE THE TOILET BEFORE YOU COME - Toilet facilities will only be available in an emergency
- DO NOT BRING BAGS or extra items into the Surgery
- PLEASE OBSERVE SOCIAL DISTANCING while waiting outside
- YOUR TEMPERATURE will be taken by a member of staff before you enter the premises
- HAND SANITISER will be provided and must be used before entering and when leaving the clinical room
- PLEASE WEAR A FACE MASK - If you are unable to do so for medical reasons, YOU MUST inform the practice prior to your appointment. Please wear appropriate clothing to allow for ease of access to your arm.
- IF YOU CANNOT ATTEND YOUR APPOINTMENT please notify the Practice in advance
PEIDIWCH A DOD I MEWN I’R FEDDYGFA OS YDYCH CHI NEU UNRHYW UN YN EICH CARTREF:
- Yn pesychu, gyda gwres uchel, yn fyr o anadl, colled neu newid arogl neu flas.
- Peidiwch â mynd i ysbyty.
- Ffoniwch 119 am fwy o gyngor/er mwyn cael prawf. Rhaid i chi aros gartref a ffonio.
- Rhagor o wybodaeth gov.uk/coronavirus
DO NOT ENTER IF YOU OR ANYONE IN YOUR HOUSEHOLD HAS:
- A cough, high temperature, shortness of breath, loss or altered sense of smell or taste.
- Please do not go to the hospital.
- Phone 119 for more advice/to be tested. You must stay at home and phone.
- Find out more at gov.uk/coronavirus
Healthcare on Holiday
Please click on the below documents/links for further information:
Healthcare on Holiday Leaflet Healthcare on Holiday Poster
With the implementation of the new Covid guidelines coming into effect from 11th July, we want to continue to ensure that we offer the best protection to our patients and Staff.
Therefore, with the likely influx of temporary residents to the area, we are asking that all persons who are not registered patients with the Surgery to make contact with via E-consult – please click on the E-Consult banner above.
Before you can submit and E-consult for any advice via E-consult, you will need to fill in a temporary services form, which is available on our Website.
Once you have completed the form, send it back to us via email and we can then make the necessary arrangements for your consultation – without you having to come into the Surgery.
Please note that E-consult is not a replacement for any emergency treatment that you may require, and in the case of an emergency, please call 999.
LIVE FEAR FREE
For those experiencing Domestic Abuse, Sexual Violence or Coercive Control during the coronavirus emergency, help is still available. Speak to Live Fear Free in confidence.
Tel: 0808 801 0800
Text: 07860 077333
Live Chat: gov.wales/livefearfree
Please click on the following poster for further information - Live Fear Free
AREA 43 HERE FOR YOU COUNSELLING SERVICES
Area 43 Here for You is a free online counselling service for young people aged 16-30. Please click on the below document for further information.
Please Note - This is not a crisis service
Area 43 Counselling Services
Coronavirus (COVID-19) has now been officially characterised as a Pandemic by the World Health Organisation.
Coronavirus cases are increasing on a daily basis and the first community transmission has been detected in Wales. Patients will understand that Ystwyth Medical Group will now need to introduce temporary measures to reduce the risk to patients and staff.
With immediate effect patients who feel they need to be seen by a healthcare professional are asked NOT to attend the surgery in person, but to telephone 01970 613500 and the call will be assessed on clinical need.
If you need to drop off your prescription, please use the post box located to the right of the main entrance. If you usually collect your prescription from Ystwyth Surgery, we would ask patients to consider providing a stamped self-addressed envelope in order to reduce the need to attend.
We are reviewing all our routine clinics and non-essential services in order to minimise the spread of Coronavirus. We recognise that patients will have concerns and therefore we would ask you to visit look at our website in order to obtain all relevant information about Coronavirus.
Your first port of call if you are experiencing symptoms is the NHS Wales Online Symptom Checker www.nhsdirect.wales.nhs.uk/COVID19 or by calling 111.
We would like to thank our patients for understanding and cooperation during this time.
PLEASE NOTE - The Health Visitor Drop In Clinics are cancelled until further notice.
Please click on the following link for information regarding Rescue Packs for Asthma and COPD Patients - Rescue Packs for Asthma and COPD Patients
LOCAL HELP AND DELIVERY SERVICES FOR PATIENTS DURING SELF-ISOLATION (COVID-19)
Ceredigion County Council have put together a list of resources to help patients who are self-isolating e.g. local businesses who are able to deliver, meals on wheels etc. please click on the link for further information regarding these services: http://www.ceredigion.gov.uk/resident/coronavirus-covid-19/list-of-resources-in-ceredigion/
We have also put together a list of services available to people who are in self-isolation or are worried about elderly relatives e.g. help with shopping, delivering items, collecting prescriptions, dog walkers etc. Please click on the following document for further information: Help and Delivery Services during COVID-19
PEIDIWCH A DOD I MEWN I’R FEDDYGFA OS YDYCH:
- Yn pesychu, gyda gwres uchel neu yn fyr o anadl - arhoswch adref am 7 diwrnod ac osgoi cyswllt agos â phobl eraill.
- Peidiwch â mynd i ysbyty.
- Ffoniwch y meddygfa am cyngor os oes angen. Ffoniwch 111 yn unig os eich bod yn teimlo nad ydych yn gallu deilo gyda'ch symptomau adref, bod eich cyflwr yn gwaethygu, neu nad yw eich symptomau yn gwella ar ol 7 diwrnod.
- Rhagor o wybodaeth gov.uk/coronavirus
DO NOT ENTER IF YOU HAVE:
- A cough, high temperature or shortness of breath - you should stay at home for 7 days and avoid close contact with other people.
- Please do not go to the hospital.
- Phone the surgery for advice if needed. Only phone 111 if you feel you cannot cope with your symptoms at home, your condition is getting worse, or your symptoms do not get better after 7 days.
- Find out more at gov.uk/coronavirus
Please click on the following link to check your symptoms - Coronavirus Symptom Checker
PLEASE FOLLOW THIS ADVICE EVEN IF YOUR SYMPTOMS ARE MINOR - DO NOT ATTEND THE SURGERY OR GO TO A&E.
The practice is not able to provide advice to patients, or letters to Insurance/Travel companies, if you are concerned or unable to travel due to Coronavirus.
COVID-19 Information - English COVID-19 Information - Welsh
Self-Isolation Stay At Home Poster - English Self-Isolation Stay At Home Poster - English
Please could you continue to support the pharmacies by advising patients that there are likely to be delays to prescriptions and that their opening hours will be changing. This may include later opening or daytime closures but the pharmacies will contact you to advise you of their individual intentions.
Thank you for your cooperation
Simple Steps to Help Your Pharmacy Help You
There is likely to be delays to prescriptions and Pharmacy opening hours may be changing during the coronavirus outbreak.
The Cheif Pharmaceutical Officer for Wales today (Thursday 19th March) set out five simple steps everyone can take to get the right support from their community pharmacy during the conoravirus outbreak.
- Follow Welsh Government advice and so not visit a pharmacy if you or anyone in your household has a temperature or a new and continuous cough, even if it's mild.
- Plan ahead where possible. Pharmacies are working hard to provide prescriptions, but try to order your next prescription seven days before it is due. This will help the pharmacist deal with urgent requests and queries.
- Put your contact details on your prescription so pharmacies can let you know when your medicines are ready to colelct. This will reduce the amount of time you need to be in the pharmacy. When you provide your contact detauls please wait for the pharmacy to contact you and try not to ring the pharmacy unless it's urgent.
- If you are self-isolating please ask family, friends or neighbours to arrange to pick up your medication for you, and if you don't have anyone who can collect your medicine, speak to your community pharmacy for advice about how they can help.
- If you are well and able to visit the pharmacy yourself, think about how you can help family, friends and neighbours who are self-isolating by collecting their medicines on their behalf (you may need to take ID with you and you will need to know the name and address of the person you are collecting for)
Chief Pharmaceutical Officer, Andrew Evans, said: “Our pharmacists, pharmacy technicians and their teams are committed to helping the public continue to access their medicines and offering help and advice.
“But they are under significant pressure and many of their own staff may not be in work because they are self-isolating to keep themselves and the public safe.
“Remember pharmacy teams will be doing everything they can to ensure people are able to get the medicines they need when they need them, please show them the respect they deserve. By following these five simple steps you can help your pharmacy to keep giving everyone the support they need.”
We welcome people of all ages including students to our family friendly medical practice, where we work as a team to provide you with the best possible service.
We are located on the outskirts of Aberystwyth town, near to the Welsh Government offices, with ample car parking and a convenient bus stop.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.
Access for wheelchairs is well provided for, with ramp access and automatic doors to the waiting room. However if you need assistance please ask a member of our staff. We have a wheelchair available for use.
The reception area has an induction loop system for patients with hearing aids.
Several of our staff are Welsh speaking and we can also arrange for you to see a Welsh doctor or nurse if you wish.
New Data Protection Regulations from May 2018 (GDPR)
What is GDPR?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed. GDPR is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles.
The regulation applies from the 25th May 2018 and will apply even after the UK leaves the EU.
Please see patient leaflet below for futher information.
Data Protection Regulations May 2018
Practice Privacy Notice
Your Information, Your Rights
Please click on the below links for further information:
Are You Collecting A Prescription / Sick Note / Letter That Is Not Yours?
Giving Consent For Someone To Speak On Your Behalf? (E.g - All health needs, medication or test results)
Due to General Data Protection Regulations from Friday 25th May 2018 only the patient may collect their prescription / sick note / letter OR speak about their health with one of the Practice Team, unless they have provided written consent for someone else to do.
If you are in need of one of these forms, please click on the below link - Print the form off, fill it in and return it to the surgery.
Consent for Prescription/Sick Note/Letter
Consent to Share Information
Consent forms are available:
- from the surgery reception
- from any member of the clinical team
We apologise for any inconvenience this may cause.
Text Message / E-mail Reminders
You can now register to receive information by text message/e-mail regarding appointments and healthcare.
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you wish to register for this messaging service please fill out the consent form.
If you wish to opt out of this messaging service then please contact the surgery on 01970 613500
Zero Tolerance Policy
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice's premises, staff or patients
• Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
Removal from the practice list
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.
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(Site updated 14/01/2021)