Protocol for Carers

Do you look after someone? Are you a Carer? Are you a Young Carer?


“Do you look after a relative, friend or neighbour who is ill, frail, disabled, has a mental health concern or problematic substance use and who could not manage without your help? If so, then you are a Carer and there are a number of ways you can get help and support.”



Ystwyth Medical Group recognises that unpaid Carers contribute a vital service and a significant saving to the NHS by looking after relatives, neighbours or friends who might otherwise have to find alternative care. This practice is committed to providing appropriate support and consideration to its patients who are Carers whatever their age.


What we can do to help

The Practice holds a list of those patients who are Carers and who have agreed to be on the register. The register enables the practice to provide Carers with information on local and national support and help. We can also arrange an optional referral to Social Services for a Carers Assessment or contact with voluntary service agencies if required.

At Ystwyth Medical Group we aim to raise the awareness of the vital role of Carers and to support them with practical help and information.

If we are able to recognise you as a Carer we can ensure that you received the appropriate consideration and support.


How can you register as a Carer?

Registration forms are available in the surgery or speak to any staff member. Forms are also available from other voluntary organisations.

Nichola Carter and Mandy Davies are our Practice Carers Leads. You can ask to speak to them by telephone or make an appointment for a chat in the surgery.

You also have the option to complete the below online Carers registration form:

 Ceredigion Carers Registration Form

Please email the completed form to

What is a Carer's Assessment?

A Carer's Needs Assessment is your opportunity to tell Social Services about the things that could make caring easier for you. It is an assessment of your needs, not those of the person you are caring for. Every Carer is entitled to an assessment. When you register with us as a Carer, the practice will offer you the option of a referral to discuss receiving an assessment. 


How to find out more information


The practice has a dedicated Carers notice board in the waiting room with further information and news of local events. You can also ask at reception.


Ceredigion County Council Carers Unit and Carers Information Service


Tel: 01970 633564



Red Cross Ceredigion Carers Support Service

Offers a range of practical and emotional support to Carers in the community

Tel: 01239 615945



Action for Children Ceredigion Young Carers service

Support and helps Young Carers under the age of 18.

Tel: 07843 643012



Young Carer    Gofalwr Ifanc

Hafal Crossroads Ceredigion

Practical support, assistance and respite care

Tel 01970 627966



Support for adult Carers of people experiencing mental health issues

Tel: 01970 624756


Carers Wales

An organisation working for a better deal for Carers in Wales. They have a web site with useful details of financial and practical help and events including a downloadable Carers Rights Guide.


NHS Choices

Information and confidential advice for Carers - 0300 123 1053

The Citizens Advice Bureau - 01239 613 707 

Age Cymru Ceredigion - 01970 615151 
Website -

NHS WalesThis site is brought to you by My Surgery Website