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Welcome to Ystwyth Medical Group

Here is a short introduction to the practice with some introductions to staff members


eConsult


From Monday 14th September 2020 face coverings are now a legal requirement and must be worn in shops and other indoor public places - Please click on the following link for further information - https://gov.wales/face-coverings-guidance-public#section-47414.

Please ensure that you wear a face covering if attending an appointment at the Practice and attend alone where possible. If you are unable to wear a face covering for medical reasons, please inform the practice when making your booking. 

Please ensure to adhere to our social distancing and one way system within the Practice. 


If you, anyone you are living with or anybody in your bubble has symptoms of coronavirus, has tested positive for coronavirus, is currently self-isolating or has been asked to self-isolate by NHS Track and Trace please inform the Practice of this when making your booking - DO NOT attend the Practice.

If you have symptoms of coronavirus please use the symptom checker https://111.wales.nhs.uk/SelfAssessments/symptomcheckers/COVID19.aspx

NEW COVID SYMPTOMS - Hywel Dda Health Board are now asking any individuals with the following symptoms to book a PCR test:

Mild summer cold type symptoms - including a sore throat, runny nose, headache

Flu-like symptoms - including muscle ache and pain, excessive tiredness, persistent headache, runny/blocked nose, persistent sneezing, sore throat/hoarseness, shortness of breath or wheezing

Generally felling unwell and have a history of being in contact with a positive case (you may have been contact traced)

Any new/changes in symptoms since following a negative PCR test

further information can be found on https://hduhb.nhs.wales/new/press-releases/people-with-wider-symptoms-urged-to-book-a-covid-19-test/


Clinigau Ffliw / Flu Clinics 2021

UNFORTUNATELY DUE TO A NATIONWIDE SHORTAGE OF THE FLU VACCINE WE WILL HAVE TO POSTPONE OUR FLU CLINICS UNTIL FURTHER NOTICE.

WE WILL REARRANGE THESE CLINICS AS SOON AS WE RECEIVE DELIVERY.

SORRY FOR ANY INCONVENIENCE CAUSED.


COVID 19 VACCINATION ARRANGEMENTS 2021

Please follow the link to our the Hywel Dda page for the latest information  https://www.facebook.com/HywelDdaHealthBoard/

We have completed all of our COVID 19 vaccination clinics.  If you are aged 18 or over and are yet to receive your vaccination please contact:

COVIDenquiries.hdd@wales.nhs.uk

or telephone 0300 303 8322

                                                     


ACCESSING GP SERVICES – NHS WALES

How you access your GP surgery has changed - please watch this short video which explains how you can access services.


MY SURGERY APP

 

Ystwyth Medical Group now has an app that you can download to your smartphone for free. My Surgery App was developed to help you access our service as quickly as possible, with news updates, access to all online services for appointment booking and medication orders, health resources, video guides, and even lets you manage your own health. You can also submit administrative requests without having to phone us! So download our app today.

My Surgery App

apple

 google play


NHS COVID Pass to show your vaccination status for travel

Citizens who are registered with a GP in Wales will now be able to obtain their vaccination status via the digital NHS COVID Pass, after they have verified their identity using the NHS log-in.

If someone detects an error in their vaccine record, they are asked to contact their Health Board to have these reviewed. 

Citizens will also be asked to contact their GP practice if they find that they can’t use the NHS log-in because the postcode they are giving when signing up to NHS log-in does not match that held in their GP record, or if their first forename (only one forename is displayed on the digital COVID pass) is not correct. If these are updated in the GP record then it will take 5 days for this to be updated in the NHS log-in and in the COVID pass.

More information about the NHS COVID Pass and vaccination status can be found here: Get the NHS COVID Pass to show your vaccination status for travel | GOV.WALES


Healthcare on Holiday

Please click on the below documents/links for further information: 

 

Healthcare on Holiday Leaflet                           Healthcare on Holiday Poster


TEMPORARY RESIDENTS

With the implementation of the new COVID 19 guidelines coming into effect from 11th July 2020, we want to continue to ensure that we offer the best protection to our patients and Staff. 

Therefore, with the likely influx of temporary residents to the area, we are asking that all persons who are not registered patients with the Surgery to make contact with via E-consult – please click on the E-Consult banner above. 

Before you can submit and E-consult for any advice via E-consult, you will need to fill in a temporary services form, which is available on our Website.

Once you have completed the form, send it back to us via email and we can then make the necessary arrangements for your consultation – without you having to come into the Surgery. 

Please note that E-consult is not a replacement for any emergency treatment that you may require, and in the case of an emergency, please call 999.


HAHAV

During tough times we can all need help sometimes whether just a friendly face and a talk or an activity to occupy your time and mind. This charity specialises in giving that support for people with life limiting or incurable illnesses. Set up and based in Aberystwyth they have provided support since their founding in 2015. 

For more information and the services that they offer, please follow the link below.

https://hahav.org.uk/ 


We welcome people of all ages including students to our family friendly medical practice, where we work as a team to provide you with the best possible service.

We are located on the outskirts of Aberystwyth town, near to the Welsh Government offices, with ample car parking and a convenient bus stop.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.

Access

Access for wheelchairs is well provided for, with ramp access and automatic doors to the waiting room. However if you need assistance please ask a member of our staff. We have a wheelchair available for use. 

The reception area has an induction loop system for patients with hearing aids.

Cymraeg

Several of our staff are Welsh speaking and we can also arrange for you to see a Welsh doctor or nurse if you wish.


Fall Awareness Week

Prevent a fall  - Falls are not an inevitable part of growing older. Take a look at the flyer for information on how to reduce the risk.

Fall Awareness


New Data Protection Regulations from May 2018 (GDPR)

What is GDPR?

GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed. GDPR is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles.

The regulation applies from the 25th May 2018 and will apply even after the UK leaves the EU.

Please see patient leaflet below for futher information.

Data Protection Regulations May 2018

 Practice Privacy Notice

Your Information, Your Rights

Please click on the below links for further information:

https://111.wales.nhs.uk/lifestylewellbeing/yourinfoyourrights

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 


Are You Collecting A Prescription / Sick Note / Letter That Is Not Yours?

OR

Giving Consent For Someone To Speak On Your Behalf? (E.g - All health needs, medication or test results)

Due to General Data Protection Regulations from Friday 25th May 2018 only the patient may collect their prescription / sick note / letter OR speak about their health with one of the Practice Team, unless they have provided written consent for someone else to do. 

If you are in need of one of these forms, please click on the below link - Print the form off, fill it in and return it to the surgery.

Consent for Prescription/Sick Note/Letter

Consent to Share Information

Consent forms are available:

  • from the surgery reception
  • from any member of the clinical team

 We apologise for any inconvenience this may cause.


 

Text Message / E-mail Reminders

You can now register to receive information by text message/e-mail regarding appointments and healthcare.

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you wish to register for this messaging service please fill out the consent form.

If you wish to opt out of this messaging service then please contact the surgery on 01970 613500


Zero Tolerance Policy

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice's premises, staff or patients
• Obtaining drugs and/or medical services fraudulently

We ask you to treat your GPs and their staff courteously at all times.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.


Diabetes UK

Know The 4 T's Of Type 1 Diabetes, It Could Save A Childs Life - Diabetes UK poster - 4 T’s 


THE SKYLARK SINGERS

Singing for lung health

Do you suffer from breathlessness as a result of a lung condition, or Long Covid? Do you live in North Ceredigion?

A new singing group, specifically for those who suffer from chronic lung conditions, has begun online. They use breathing exercises to strengthen the lungs, and sing simple songs together. Research has shown that breathing exercises and singing can improve lung health and reduce the experience of breathlessness, as well as improving our general well-being.

If you, or someone you know, is interested in joining this weekly group on Zoom, please contact the group leader, Susie Ennals. The group meets on a Wednesday from 3-4pm, and is free of charge. susie@ennals.org.uk

Here is a video for a brief introduction: https://twitter.com/i/status/1377905346916855808

(Site updated 17/09/2021)
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