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Welcome to Ystwyth Medical Group

 

Measles cases (suspected and confirmed) are being reported daily in Wales. 

We have areas with low immunisation rates amongst our children and young people, and many people are not fully vaccinated. Measles is a highly infectious illness and infection control precautions need to be implemented if measles is suspected.  A child present with suspected Measles in our waiting room would mean everyone around them would need contact tracing.  Therefore, we advise parents of ill children who might suspect measles to not present at a GP practice, pharmacy or hospital waiting area, but arrange a prior discussion with the team as specific arrangements would need to be made.

 

Thank you for your cooperation.

 

Rhianon Copeland

Practice Manager


2024 COVID Spring Boosters


How do I book?

    • Call the surgery on 01970 613 500 and choose option 1 for appointments

Please tell us if you DO NOT want your COVID booster.

Am I eligible?

All patients need to have had their previous COVID Booster vaccinations

    • Patients who are 75+ on 30/06/24 (birthday on or before 30/06/1949).
    • Patients who are under 75 and immunosuppressed will be invited. Please contact us if you have not received your invitation. For more information on who is eligible, see pages 24-25 of the ‘COVID-19 Green Book’. Hywel Dda health board have advised us which of our patients are eligible - if you think you should be eligible and are not on our list please contact the Hywel Dda hub on 0300 303 8322 to discuss. 

We will primarily be inviting patients via text. Click here to update your mobile number. https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=W92025

We will also be calling to invite patients.

When are clinics?

Clinics are by appointment only. 

    • Tuesday 23ndApril
    • Thursday 2ndMay
    • Tuesday 14thMay
    • Thursday 16thMay


Here is a short introduction to the practice with some introductions to staff members


eConsult


We welcome people of all ages including students to our family friendly medical practice, where we work as a team to provide you with the best possible service.

We are located on the outskirts of Aberystwyth town, near to the Welsh Government offices, with ample car parking and a convenient bus stop.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Access

Access for wheelchairs is well provided for, with ramp access and automatic doors to the waiting room. However if you need assistance please ask a member of our staff. We have a wheelchair available for use. 

The reception area has an induction loop system for patients with hearing aids.

Cymraeg

Several of our staff are Welsh speaking.


 

Zero Tolerance Policy

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff
    • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
    • Verbal abuse towards the staff in any form including verbally insulting the staff
    • Racial abuse and sexual harassment will not be tolerated within this practice
    • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
    • Causing damage/stealing from the Practice's premises, staff or patients
    • Obtaining drugs and/or medical services fraudulently

We ask you to treat your GPs and their staff courteously at all times.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

 


(Site updated 21/05/2024)
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