Welcome to Ystwyth Medical Group
Coronavirus (COVID-19) has now been officially characterised as a Pandemic by the World Health Organisation.
Coronavirus cases are increasing on a daily basis and the first community transmission has been detected in Wales. Patients will understand that Ystwyth Medical Group will now need to introduce temporary measures to reduce the risk to patients and staff.
With immediate effect patients who feel they need to be seen by a healthcare professional are asked NOT to attend the surgery in person, but to telephone 01970 613500 and the call will be assessed on clinical need.
If you need to drop off your prescription, please use the post box located to the right of the main entrance. If you usually collect your prescription from Ystwyth Surgery, we would ask patients to consider providing a stamped self-addressed envelope in order to reduce the need to attend.
We are reviewing all our routine clinics and non-essential services in order to minimise the spread of Coronavirus. We recognise that patients will have concerns and therefore we would ask you to look at our website in order to obtain all relevant information about Coronavirus.
Your first port of call if you are experiencing symptoms is the NHS Wales Online Symptom Checker www.nhsdirect.wales.nhs.uk/COVID19 or by calling 111.
We would like to thank our patients for understanding and cooperation during this time.
PLEASE NOTE - The Health Visitor Drop In Clinics are cancelled until further notice.
Please click on the following list for information regarding Rescue Packs for Asthma and COPD Patients - Rescue Packs for Asthma and COPD Patients
LOCAL HELP AND DELIVERY SERVICES FOR PATIENTS DURING SELF-ISOLATION (COVID-19)
Ceredigion County Council have put together a list of resources to help patients who are self-isolating e.g. local businesses who are able to deliver, meals on wheels etc. please click on the link for further information regarding these services: http://www.ceredigion.gov.uk/resident/coronavirus-covid-19/list-of-resources-in-ceredigion/
We have also put together a list of services available to people who are in self-isolation or are worried about elderly relatives e.g. help with shopping, delivering items, collecting prescriptions, dog walkers etc. Please click on the following document for further information: Help and Delivery Services during COVID-19
PEIDIWCH A DOD I MEWN I’R FEDDYGFA OS YDYCH:
- Yn pesychu, gyda gwres uchel neu yn fyr o anadl - arhoswch adref am 7 diwrnod ac osgoi cyswllt agos â phobl eraill.
- Peidiwch â mynd i ysbyty.
- Ffoniwch y meddygfa am cyngor os oes angen. Ffoniwch 111 yn unig os eich bod yn teimlo nad ydych yn gallu deilo gyda'ch symptomau adref, bod eich cyflwr yn gwaethygu, neu nad yw eich symptomau yn gwella ar ol 7 diwrnod.
- Rhagor o wybodaeth gov.uk/coronavirus
DO NOT ENTER IF YOU HAVE:
- A cough, high temperature or shortness of breath - you should stay at home for 7 days and avoid close contact with other people.
- Please do not go to the hospital.
- Phone the surgery for advice if needed. Only phone 111 if you feel you cannot cope with your symptoms at home, your condition is getting worse, or your symptoms do not get better after 7 days.
- Find out more at gov.uk/coronavirus
Please click on the following link to check your symptoms - Coronavirus Symptom Checker
PLEASE FOLLOW THIS ADVICE EVEN IF YOUR SYMPTOMS ARE MINOR - DO NOT ATTEND THE SURGERY OR GO TO A&E.
The practice is not able to provide advice to patients, or letters to Insurance/Travel companies, if you are concerned or unable to travel due to Coronavirus.
COVID-19 Information - English COVID-19 Information - Welsh
Self-Isolation Stay At Home Poster - English Self-Isolation Stay At Home Poster - English
Simple Steps to Help Your Pharmacy Help You
There is likely to be delays to prescriptions and Pharmacy opening hours may be changing during the coronavirus outbreak.
The Cheif Pharmaceutical Officer for Wales today (Thursday 19th March) set out five simple steps everyone can take to get the right support from their community pharmacy during the conoravirus outbreak.
- Follow Welsh Government advice and so not visit a pharmacy if you or anyone in your household has a temperature or a new and continuous cough, even if it's mild.
- Plan ahead where possible. Pharmacies are working hard to provide prescriptions, but try to order your next prescription seven days before it is due. This will help the pharmacist deal with urgent requests and queries.
- Put your contact details on your prescription so pharmacies can let you know when your medicines are ready to colelct. This will reduce the amount of time you need to be in the pharmacy. When you provide your contact detauls please wait for the pharmacy to contact you and try not to ring the pharmacy unless it's urgent.
- If you are self-isolating please ask family, friends or neighbours to arrange to pick up your medication for you, and if you don't have anyone who can collect your medicine, speak to your community pharmacy for advice about how they can help.
- If you are well and able to visit the pharmacy yourself, think about how you can help family, friends and neighbours who are self-isolating by collecting their medicines on their behalf (you may need to take ID with you and you will need to know the name and address of the person you are collecting for)
Chief Pharmaceutical Officer, Andrew Evans, said: “Our pharmacists, pharmacy technicians and their teams are committed to helping the public continue to access their medicines and offering help and advice.
“But they are under significant pressure and many of their own staff may not be in work because they are self-isolating to keep themselves and the public safe.
“Remember pharmacy teams will be doing everything they can to ensure people are able to get the medicines they need when they need them, please show them the respect they deserve. By following these five simple steps you can help your pharmacy to keep giving everyone the support they need.”
From 1st August 2019 we will no longer be administering non NHS vaccines.
If you are travelling abroad please go to Reception to pick up a pack, or download it below:
General Travel Advice
Travel Vaccination Leaflet
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form and submit this to us.
We will complete an assessment and let you know which NHS vaccinations you require.
Should you require additional chargeable vaccinations, you will need to visit a private travel clinic (details contained within the travel pack).
PLEASE ENSURE YOU RETURN YOUR TRAVEL QUESTIONNAIRE AT LEAST 6 WEEKS PRIOR TO TRAVEL.
A Home Visit is provided when a patient who is house bound, or a resident in a care/nursing home are too unwell too attend the surgery.
If you require a home visit please ring before 11.00am and ensure you give the receptionist the reason for the request and make sure we have the correct address and contact details. A doctor may need to ring you back for more information.
Please be aware if we are informed of the Home Visit after 11:00am, it’s likely it won’t be done that same day.
You are not able to request a specific doctor for a home visit as they are shared according to the workload that day.
Please note that Home Visits are very time consuming and in view of the large geographical area the practice covers, a doctor could see up to 6 patients in surgery in the time it takes to complete one home visit.
New Data Protection Regulations from May 2018 (GDPR)
What is GDPR?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed. GDPR is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA’s principles.
The regulation applies from the 25th May 2018 and will apply even after the UK leaves the EU.
Please see patient leaflet below for futher information.
Data Protection Regulations May 2018
Text Message/E-mail Reminders
You can now register to receive information by text message/e-mail regarding appointments and healthcare.
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you wish to register for this messaging service please fill out the consent form.
If you wish to opt out of this messaging service then please contact the surgery on 01970 613500
PLEASE NOTE: If we hold your telephone number/s or address on your health record we may contact you by text message, telephone or in the form of a letter.
If you wish to opt out of any of these options then please contact the surgery on 01970 613500.